Returns Policy


What items can be returned?

Foods and Supplements

You can return any UNOPENED product for a full refund (minus the standard cost of shipping the original order to you) within 14 days of purchase. If a product was OPENED and you just couldn't stomach the flavour or had an adverse reaction, then you are welcome to return it to us (at your cost) for a store credit (minus the original shipping cost). These products include:

  • Noway – Must have 5 (or less serves) used.

  • Oils – Must have 4 (or less serves) used.

  • GutRight – Must have 3 (or less serves) used.

  • Amino acids – Must have 3 or less serves used.

  • Capsulated products – Must have less than 10% used.

Sauna and HYPOXI Sessions

Please refer to HYPOXI's Cancellation policy for more details, or speak to our friendly staff member at the studio.

Samples or Free Gifts with Purchase

Samples and/or gifts with purchase cannot be exchanged or refunded.


Where do items need to be returned to?

Return by Shipping

Please ship the product to the following address or visit us in person at the same address.
HYPOXI Newstead, Shop 1/9 Chester Street, Newstead, Brisbane, Australia, 4006

Instore Return

Visit our store at Shop 1/9 Chester Street, Newstead, Brisbane, Australia, 4006

Please Notice: all items need to be in original packaging for returns.


Your products damaged or incorrect?

If the shipping carrier has broken something, please contact us immediately to organise you a replacement.

For any orders that claim to have missing products, we will conduct a full investigation. If we are found to be liable you will be sent replacement products. Please note that no refunds will be given.